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Booking, Cancellation & Refund Policy
At Veloura Skin Studio, we value your time and strive to provide a seamless and respectful booking experience. Please review the following policies regarding appointments, cancellations, deposits, refunds, and gift cards.
Consultation Policy
Your $100 consultation fee is an investment in your skin journey! To provide you with the most value, this fee is applied directly toward:
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Products purchased on the day of your visit.​
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Treatments scheduled during your appointment.
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Redemption: This credit must be applied at the time of your visit. It can be used for immediate product purchases or applied as a deposit toward your scheduled treatment date.
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Non-Refundable: If a treatment is not scheduled or a product is not purchased during your consultation, the fee is non-refundable as it covers your provider’s dedicated time and expertise.
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Cancellations: If a scheduled treatment is subsequently cancelled, the $100 credit is forfeited and cannot be transferred to future bookings or other purchases.
Cancellations & No-Shows
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Please provide at least 24 hours’ notice to cancel or reschedule an appointment.
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Cancellations made with less than 24 hours’ notice will result in a $100 fee.
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No-shows will also result in a $100 fee.
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Please note that any outstanding balances must be settled in full before you are eligible to book future treatments.
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Clients with repeated late cancellations or no-shows may be restricted from future bookings.
Refunds
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All services and retail product sales are final and non-refundable.
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If you cancel with at least 24 hours’ notice, your deposit may be transferred to a rescheduled appointment, subject to availability and approval.
Medical Forms Requirement
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All clients are required to complete a medical intake form prior to receiving services.
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Failure to provide required information may result in cancellation of your appointment and forfeiture of your deposit or impact your service time.
Gift Cards
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Veloura gift cards are non-refundable and not redeemable for cash, unless required by law.
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Gift cards do not expire and may be used toward any service or retail product.
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Lost or stolen gift cards will not be replaced, so please treat them like cash.
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Gift card balances can be checked by contacting the front desk.
Veloura Skin Studio reserves the right, in its sole and absolute discretion, to terminate the provider-patient relationship and refuse service to any individual at any time, with or without cause and without further obligation.